Refund Policy

Last Updated: February 9, 2026

This Refund Policy outlines the refund and cancellation procedures for Orange Ray Projects SRL (VAT Number: RO49059400) ("we," "us," or "our") LinkedIn content generation platform (the "Service").

This policy should be read in conjunction with our Terms of Service and Privacy Policy.

1. Overview

We are committed to customer satisfaction and providing a high-quality Service. This Refund Policy explains:

• When refunds are available
• How to request a refund
• What to expect during the refund process
• Your rights under EU consumer protection laws

2. EU Consumer Right of Withdrawal (14-Day Cooling-Off Period)

2.1 Your EU Rights

As a company registered in Romania (EU member state), we comply with EU Consumer Rights Directive (2011/83/EU). If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days without giving any reason.

The 14-day withdrawal period starts:

• From the day you purchase access to a paid plan (1 month, 3 months, 6 months, or 1 year)

2.2 Exception: Services Fully Performed

Important: If you begin using the Service (e.g., generate LinkedIn posts, create profiles) during the 14-day period, you acknowledge that the Service has begun to be performed with your prior express consent.

According to EU law, if the Service is fully performed before the end of the 14-day period, you may lose your right of withdrawal. By actively using the Service, you agree to:

• Immediate performance of the service
• Acknowledgment that you may lose your right of withdrawal once the service is fully performed

2.3 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal within the 14-day period:

1. Send us a clear statement (email or written notice) to: [contact email]
2. Include:
   • Your name and email address associated with your account
   • Date of subscription or purchase
   • Statement that you wish to withdraw from the contract
3. We will acknowledge receipt within 24-48 hours

Template Withdrawal Form:

To: Orange Ray Projects SRL
Email: [contact email]

I hereby give notice that I withdraw from my contract for the subscription to the LinkedIn content generation service.

Date of purchase: [DD/MM/YYYY]
Name: [Your Name]
Email: [Your Email]
Date: [DD/MM/YYYY]

2.4 Refund Processing for EU Withdrawals

If you exercise your right of withdrawal:

• We will refund all payments received from you
• Refunds will be processed within 14 days from the day we receive your withdrawal notice
• We will use the same payment method you used for the original transaction
• You will not incur any fees for the refund

Partial Performance: If you have used the Service during the withdrawal period, we may deduct an amount proportional to the service provided before you withdrew.

3. Standard Refund Policy (After 14 Days)

3.1 No Refunds for Completed Services

After the 14-day EU withdrawal period, our general policy is:

• No refunds for partially used subscription periods
• Subscriptions are non-refundable once the service has been actively used

This is standard practice for SaaS (Software as a Service) products, where the service is delivered continuously and consumed immediately upon use.

3.2 Why We Have This Policy

Unlike physical products, our Service:

• Is delivered and consumed immediately
• Provides instant value through AI-generated content
• Incurs real-time costs (AI processing, infrastructure) for each use
• Cannot be "returned" once content has been generated

4. Plan Duration and Access Period

4.1 One-Time Payment Model

Our Service operates on a one-time payment basis with no automatic renewals:

• When you purchase a paid plan (1 month, 3 months, 6 months, or 1 year), you receive access for that specific duration
• There are no recurring charges or automatic renewals
• At the end of your access period, your account automatically reverts to the free plan
• You must manually purchase a new plan to continue using paid features

4.2 No Cancellation Required

Because we do not use automatic renewals:

• There is no need to cancel to prevent future charges
• Your payment is a one-time transaction for the period you selected
• You will never be charged again unless you explicitly purchase a new plan
• Your access simply expires at the end of the period you paid for

4.3 Early Termination and Prorated Refunds

If you decide you no longer want to use the Service before your paid period ends:

• You will retain full access until the end of the period you paid for
• We do not offer prorated refunds for unused time (after the 14-day EU withdrawal period)
• Your account will automatically revert to the free plan when the period expires

Example:

• You purchase a 3-month plan on January 1
• You stop using the Service on January 15
• You still have access until March 31 (end of 3-month period)
• No refund is issued for the remaining time (January 15 - March 31)
• Your account automatically becomes a free account on April 1

4.4 No Prorated Refunds

We do not offer prorated refunds for:

• Unused time remaining in your paid access period (after the 14-day EU withdrawal period)
• Unused features or generation limits
• Deciding not to use the Service anymore
• Purchasing a longer plan duration before your current period expires

5. Exceptional Circumstances for Refunds

We may issue refunds outside the 14-day withdrawal period in the following exceptional circumstances:

5.1 Technical Issues

Full or Partial Refund Available:

• The Service is unavailable for an extended period (more than 48 consecutive hours)
• Critical features are non-functional and we cannot resolve the issue within a reasonable timeframe
• Technical errors prevent you from accessing your account or using core features

How to Request:

• Contact support immediately when you encounter the issue
• Provide details about the technical problem
• Allow us reasonable time to attempt to resolve the issue
• If unresolved, request a refund explaining the situation

5.2 Billing Errors

Full Refund Available:

• You were charged twice for the same subscription
• You were charged after canceling and before the next billing cycle
• You were charged an incorrect amount
• You were charged for a plan you did not subscribe to

How to Report:

• Contact our support team immediately
• Provide transaction details (date, amount, payment method)
• We will investigate and issue a refund within 5-7 business days if an error is confirmed

5.3 Unauthorized Charges

Full Refund Available:

• Someone gained unauthorized access to your account and made purchases
• You did not authorize a charge on your payment method

How to Report:

• Contact us immediately at [contact email]
• File a report with your payment provider (bank or credit card company)
• We will investigate and cooperate with your payment provider
• We may require documentation or proof of unauthorized access

5.4 Service Not as Described

Partial Refund May Be Available:

• The Service materially does not match the description on our website
• Core advertised features are missing or non-functional
• The Service does not perform as promised

How to Request:

• Contact support within 14 days of noticing the discrepancy (in addition to the EU withdrawal period)
• Provide specific details about what was promised vs. what was delivered
• Allow us to attempt to resolve the issue first
• If we cannot meet the advertised specifications, a refund may be issued

5.5 Force Majeure / Service Discontinuation

Prorated Refund Available:

• We permanently discontinue the Service
• We are unable to provide the Service due to circumstances beyond our control (natural disasters, government actions, etc.)

In such cases, we will provide reasonable notice and issue prorated refunds for any unused subscription time.

6. Refund Request Process

6.1 How to Request a Refund

To request a refund under the eligible circumstances outlined above:

Step 1: Contact Support

• Email: [contact email]
• Subject line: "Refund Request - [Your Name]"

Step 2: Provide Required Information

• Your account email address
• Date of purchase/subscription
• Transaction ID or payment confirmation
• Reason for refund request (with supporting details)
• Screenshots or documentation (if applicable)

Step 3: Wait for Response

• We will acknowledge your request within 1-2 business days
• We may request additional information
• We will investigate and respond with a decision within 5-7 business days

6.2 Refund Approval and Processing

If your refund is approved:

• You will receive a confirmation email
• Refunds are processed within 5-7 business days
• Funds may take 3-10 business days to appear in your account (depending on your bank/payment provider)
• Refunds are issued to the original payment method

Refund Methods:

• Credit/debit card: Credited to the original card
• Other payment methods: As supported by the payment processor

6.3 Refund Denial

If your refund request does not meet our policy criteria:

• We will explain the reason for denial
• We may offer alternative solutions (account credit, extended access, troubleshooting support)
• You have the right to dispute the decision (see Section 9)

7. What is NOT Refundable

The following are not eligible for refunds:

7.1 Normal Use of Service

• Subscriptions that have been actively used (after the 14-day EU withdrawal period)
• Content generation and AI processing already performed
• Subscription time already elapsed

7.2 Change of Mind

• You no longer need the Service
• You found an alternative service
• You didn't use the Service as much as expected

Solution: Cancel your subscription to prevent future charges, but no refund for the current period.

7.3 Violation of Terms

• Your account was terminated for violating our Terms of Service
• You engaged in fraudulent or abusive behavior
• You violated usage limits or fair use policies

7.4 Third-Party Issues

• Problems with LinkedIn (your LinkedIn account being suspended, posts not performing well, etc.)
• Issues with third-party integrations beyond our control
• Dissatisfaction with AI-generated content quality (subjective assessment)

Note: AI-generated content may vary in quality and relevance. We provide tools and technology, but the suitability of generated content depends on your specific needs and use case.

7.5 Free Plan Users

• Free plan users are not eligible for refunds (as no payment was made)
• Free plan limitations are clearly communicated and are not grounds for refunds

8. Chargebacks and Disputes

8.1 Contact Us Before Filing a Chargeback

We encourage you to contact us directly before filing a chargeback or dispute with your payment provider. Most issues can be resolved quickly through direct communication.

8.2 Consequences of Chargebacks

If you file a chargeback without contacting us first:

• Your account may be immediately suspended pending investigation
• We will provide documentation to your payment provider
• If the chargeback is found to be fraudulent or invalid, we may pursue recovery of costs and fees
• Your account may be permanently terminated

8.3 Legitimate Disputes

If you believe you have a legitimate dispute:

1. Contact us first to attempt resolution
2. If we cannot resolve the issue, you may file a complaint with your payment provider
3. You may also exercise your rights under EU consumer protection laws (see Section 9)

9. Your Consumer Rights (EU)

9.1 Rights Under Romanian and EU Law

Nothing in this Refund Policy limits your statutory rights under Romanian and EU consumer protection laws, including:

• Right to a refund for faulty digital content
• Right to a refund if the service is not provided as described
• Right to file a complaint with consumer protection authorities

9.2 Consumer Protection Authority

If you are not satisfied with our response to your refund request, you may file a complaint with:

Romanian National Authority for Consumer Protection (ANPC) Website: https://anpc.ro/

9.3 Online Dispute Resolution (ODR)

EU consumers can also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

10. Special Situations

10.1 Longer Duration Plans (6 Months, 1 Year)

Longer duration plans follow the same refund policy:

• 14-day EU withdrawal right applies
• After 14 days, no refunds for partially used access periods
• No automatic renewal means there's nothing to cancel

Why Longer Plans Are Non-Refundable After 14 Days:

• Longer plans offer significant discounts (typically 30-50% off monthly pricing)
• The discount is provided in exchange for a longer access commitment
• Costs are incurred upfront to provide continuous service for the full duration
• You retain full access for the entire period you paid for

10.2 Multiple Plan Purchases

If you purchase a new plan before your current plan expires:

• Each purchase is treated as a separate transaction
• The 14-day EU withdrawal period applies to each individual purchase
• New plan periods are added to the end of your current period (time stacks)
• No refunds for earlier purchases once the 14-day withdrawal period has passed

10.3 Promotional and Discounted Plans

Plans purchased with promotional codes, coupons, or discounts:

• Are subject to the same refund policy
• Refunds (if eligible) are issued for the amount actually paid, not the full price
• Promotional access (e.g., free trial upgrades) is not refundable

10.4 Free Trials

If we offer free trial periods:

• Free trials are not eligible for refunds (as no payment was made)
• You are not charged during the trial period
• After the trial ends, you must manually purchase a plan to continue using paid features
• There are no surprise charges since we don't use automatic renewals

11. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Apply to subscriptions purchased after the change date
• Not affect subscriptions purchased before the change (your original refund terms apply)

For material changes, we will:

• Notify you via email
• Provide at least 30 days' notice before changes take effect

12. Questions and Contact Information

If you have any questions about this Refund Policy or wish to request a refund, please contact us:

Orange Ray Projects SRL VAT Number: RO49059400 Email: [contact email] Website: [your website]

Support Hours: Monday - Friday: 9:00 AM - 6:00 PM (EET/EEST - Romanian Time) Response time: Within 24-48 hours

We value your business and want you to be satisfied with our Service. If you have any concerns or issues, please reach out to us before requesting a refund. We're here to help!